Privacy Policy
Effective Date: April 30, 2026
At Steven Lam Real Estate, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect the following information:
- Name
- Email Address
- Phone Number (optional for SMS communication)
- Property or inquiry details
How We Use Your Information
- To respond to inquiries
- To provide real estate services
- To communicate via call, email, or SMS (if opted in)
SMS Communication & Consent
By providing your phone number, you may opt-in to receive text messages from Steven Lam Real Estate for real estate services.
Opt-in Example:
"I agree to be contacted by Steven Lam Real Estate via call, email, and text for real estate services. To opt out, reply STOP at any time or reply HELP for assistance. Message and data rates may apply. Message frequency varies. Privacy Policy."
You can opt out at any time by replying STOP. Reply HELP for assistance.
Note: SMS consent is not required to submit any form on our website.
Sharing of Information
We do not sell or share your personal information.
Data will not be shared with third parties for marketing or promotional purposes outside of the services they provide on our behalf.
Data Security
We take reasonable steps to protect your information, but no system is 100% secure.
Your Rights
You may request access, correction, or deletion of your personal data at any time.
Terms and Conditions
1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at stevenlam@kw.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: Privacy Policy
Changes to This Policy
We may update this policy at any time. Changes will be posted here.
Contact Us
If you have any questions, contact us:
Email: stevenlam@kw.com
Phone: (510) 847-3541
